FAQ

SHOP FAQ:

Can I trust the security of your website?
As of April, 2020, my shop is powered by Shopify and all payments are run through their secure system, through PayPal Express Checkout, or through Afterpay. Any information stored otherwise on this website (account information, addresses, etc) or on Shopify are protected with an SSL certificate and your information will never be used other than to fulfill orders or anything else you may sign up for, such as newsletters.

How do I know the quality of the prints?
I do my best to describe the papers and ink that I use in producing my prints. I am also very particular regarding the quality and I will never knowingly send out a subpar print. As I never pester for reviews, there isn’t much to go on here, other than what I have imported from Etsy. However, if you are curious, you can check out the over 10 years of reviews I accumulated on Etsy. If for any reason, you are not satisfied with the print, please see my return policy below.

What is your shop processing time?
For Prints, Enamel Pins, and Tarot Decks: I will have orders ready to ship within 1-5 business days. Most of the time, I am able to fill orders more quickly, but if your order is placed while I am out of town for a show, it will be shipped as soon as I return. I ship on Tuesdays and Thursdays, but will occasionally ship more frequently, especially around the holidays.

For Shirts, Mugs, or Other Such Goods: These orders are fulfilled through a third-party company called Printful. Their processing time varies, but items usually ship within a week.

In either instance, please allow time for the postal service to deliver your item. The above times do not include transit. USPS generally delivers domestic orders in 2-5 days and will always include tracking. International orders, please allow 2-4 weeks for delivery. Tracking may not be available to all countries.

Why is shipping so expensive?
My shipping rates reflect the current USPS package shipping rates, which include tracking, plus a little to cover the cost of packaging and labels to ensure your prints and other items arrive safely. International shipping costs have skyrocketed recently. I do my best to fairly and accurately account for shipping costs, but unfortunately sometimes that means they seem higher than large retailers, due to the fact that as a small business, I can't negotiate bulk rates for shipping.

Free Shipping:
Free first class domestic shipping on orders over $60 includes all paper products (prints, tarot decks, etc), metal bookmarks, and enamel pins.

Free shipping is not available on apparel, mugs, and blankets. These products are fulfilled by Printful to allow me the ability to offer these products.

Return and Refund Policy:
Returns and refunds are accepted if the request is made within 14 days of delivery of the product. All products must be returned at the buyer’s expense and must be in original condition to receive a refund.

If a product arrives damaged, please contact me with photos of the damage and I will happily supply a replacement.

In the event of non-delivery, please contact me with your order number and tracking, if applicable. In the US, for standard shipping, please allow up to 2 weeks for a missing package; international, please allow up to 1 month. Weather, customs, or other circumstances may sometimes delay a package.

All other questions:
If you have a question, comment, or concern that is not addressed here, please contact me and I’ll be happy to address it!

ENAMEL PINS FAQ:
What are enamel pins?
Most people are familiar, but for those who are not, enamel pins are small pieces of handmade metal and enamel art. There are various types, including soft enamel and hard enamel, but with few exceptions, everything I have made is hard enamel for better longevity and wear.

Why did you italicize "handmade" above?
This is a part that I think a lot of people don't realize. Each step of the manufacturing process of enamel pins is done by hand, from stamping or casting the molds, to hand mixing the appropriate colors, to finishing and polishing. As a result of this process, flaws are not uncommon. To ensure you get a quality product, artists like myself will inspect pins to determine if there are many, if any flaws, and pull out those that don't pass inspection.

How do you grade your pins?
There are a few different ideologies on how to grade a pin. My choice of inspection is to hold a pin at arm's length and stare at it for five seconds, turning it in the light. If I don't notice anything significant, I grade it as a "Standard" pin. Now, this doesn't mean that every pin graded as "Standard" is entirely flawless, as again, these are handmade. What this does mean is there might be some very minor issues, that are not particularly noticeable and do not detract from the piece of art as a whole. These minor flaws might include light scratching in the metal (as a result of the polishing process), small flecks or bumps in the enamel in unobtrusive places (not on faces or any place of significant importance to the design), or other tiny issues that would otherwise not be noticed without extreme scrutiny.

Will you make my favorite piece of your art as a pin?
Maybe. The biggest difficulty right now is scaling down very large, elaborate designs to 2.25" pieces of metal. There are restrictions as to small an area can be to be filled with enamel, or how small lines can be to still be viable in the metal.

That said, I am working on converting all of the Tabletop Nouveau series to pins, as well as looking into some of the Tabletop Tarot cards down the road. These take time and are costly up front, so I may look into crowd funding some of the pins in the future. You can sign up for my mailing list or follow me on Instagram, Facebook, or Twitter, to find out if and when that all happens!

But what about....?
If you have other questions, feel free to contact me!

AFTERPAY FAQ:

What is Installments by Afterpay?
Installments by Afterpay is a service that allows you to make purchases now and pay for them in four payments made every 2 weeks without any interest.

How do I use Installments by Afterpay?
Simply shop online and add items to your shopping bag and checkout as normal. At the checkout choose Installments by Afterpay as your payment method. First-time customers will need to register with Afterpay and provide payment details, and returning customers simply log in to make their purchase. It’s that easy!

Please note that all items in your shopping bag must be eligible for Installments by Afterpay. A minimum purchase amount may apply and you must meet additional eligibility requirements to qualify.

Can I use Installments by Afterpay if I’m an international customer?
Afterpay is only offered to our customers who have a US billing address, US shipping address, a US Visa or Mastercard or American Express (credit or debit card), and a US mobile phone number. Customers with international billing addresses, shipping addresses, and/or phone numbers will not be able to set up an account with Afterpay.

How does the payment schedule work?
All customers are required to make their first payment at the time of purchase, with the remaining three payments deducted every two weeks from your chosen payment method. If you choose to make additional payments before your scheduled pay dates, you may do so through your Afterpay account.

You can log in to your Afterpay account to view your payment schedule and make a payment before the due date if you choose to do so.

Where can I find common questions about payments?
Check out the Afterpay Payments FAQ

When will my items be delivered if I use Installments by Afterpay?
Afterpay orders are delivered as per our standard shipping time frame after you complete your order online.

See above information regarding shipping times of various products.

Is there a limit to how much I can spend on a single transaction?
Yes, transaction value limits apply to purchases made on Brandi York Fine Art and Random Geekery using Installments by Afterpay.

What products are not eligible for purchase using Installments by Afterpay?
Afterpay is not available on purchases of gift cards. If you are purchasing gift cards along with Afterpay eligible products, you will need to place two separate orders.

How do I return or exchange an item purchased using Installments by Afterpay?
If you have changed your mind, you can return your Afterpay purchase by mail for a refund. Please check that your return or exchange meets our Return policy above. Afterpay will be notified of your return and will process the appropriate refunds. Please do not return your purchase to Afterpay.

If you believe there is fault or concern with your Afterpay purchase payment, please contact Afterpay customer support at info@afterpay.com

What if I can’t pay an Afterpay installment?
If funds are not available or you otherwise do not make your payment when it is due, late fees may apply. Click here for complete terms.

Where can I find out more about Afterpay?
If you would like to know more about Afterpay, visit the Afterpay website www.afterpay.com for a comprehensive list of FAQs, terms, purchase payment agreement as well as Afterpay’s Privacy Policy which can be found at https://www.afterpay.com/ privacy-policy